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Tenet Group

  • Consumer Duty: 

    Your step-by-step guide to meeting the four outcomes

    The Consumer Duty introduces higher expectations for the standard of care you give consumers. It requires you to deliver good outcomes to customers, to avoid foreseeable harm, and enable and support your customers to pursue their financial objectives.

     

    Tenet Compliance Services (TCS) is helping advisers and advice firms across the UK become Consumer Duty ready. We have pulled together a step-by-step guide to help you understand what the outcomes mean for you as an adviser and what you need to do to be ready.

    Our guide will helpyou:

    • Understand what each outcome of the Consumer Duty is
    • What each outcome means for you as an adviser
    • A step-by-step guide on each outcome to ensure you’re on track to put each outcome into action


    Just complete the form opposite to get your guide and understand what the outcomes mean for you as an adviser.

Tenet Compliance Services - who we are

We provide compliance services to directly authorised advice firms of all shapes and sizes.


Our fantastic research team are experts in FCA regulation and regulatory change, such as the Consumer Duty, and provide practical guidance and support to help our clients comply.   


Watch the video opposite to learn all about us. 

Consumer Duty: How can we help?

Get confidence you've covered all the bases 

Step 1: Gap Analysis

Our gap analysis enables you to benchmark your existing practices, procedures, and controls against the new rules, and allows us to identify any weaknesses or areas you need to strengthen. 

Step 2: Implementation Plan

From your gap analysis, we will build you a robust plan that covers complete implementation, with initial focus on priority areas. This plan will include how the work will be carried out, including timeline, budget, and required resources. 


Download our step-by-step guide to creating a robust Implementation Plan here.

Step 3: Implementation Support

We provide as much support as you need, from policy reviews, outcome monitoring and staff training, to challenging and testing what you already have in place. 

Contact us for more information