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Making a complaint during the Coronavirus crisis

Due to the unprecedented nature of the Coronavirus spread across the country, Tenet has taken the necessary steps in accordance with government advice to close its offices and require all employees to work from home where possible. The safety of our employees, advisers and customers remains paramount during this difficult time.

As a consequence of the immediate office closure, we will be unable to deal with any complaints that are received via post until such time that our office is re-opened hopefully in the coming weeks and months.

To ensure that we can deal with your complaint during this period, we would really appreciate your assistance by sending any complaint electronically, either by email or a scanned letter attached to an email to the following address:

Should you wish to make a complaint by telephone, please can you send an email to the address above stating your name and telephone number, and a member of our complaints team will be happy to call you back to take any further details.

We will endeavour to deal with any complaints received during the 8-week timeframe allowed by the FCA rules, however we would appreciate your patience during this period due to the disruption we have accessing our records.


Making A Complaint

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