Tenet Group - News-views by Jennifer

Tenet Financial Services named VouchedFor Top Rated Advice Firm

Tue, 21 Mar 2023 09:56:56 +0000

TFS –giving advisers the support they need

An incredible 13 advisers at TFS have received recognition from VouchedFor, achieving an amazing rating of 4.8 out of 5 across 287 reviews! Such reviews and positive customer feedback are crucial to advisers being successful and achieving their long-term goals. That is why all of us at TFS are very proud of this important recognition and why we will use it to continue to provide the very best support our advisers need to succeed.

Support includes:

Dedicated support personnel
Full admin support – giving you the time to focus on your customers
Full business development, including marketing materials – helping you grow
Industry and customer brand recognition and exposure under the TFS name

Reviews that can be trusted

The VouchedFor rating follows an extensive, fully transparent review of our advisers, customer reviews, and results. Wanting to give customers access to the very best financial and mortgage advisers and firms in the UK, VouchedFor employs extensive checks of advisers, including:

FCA register checks on all financial advisers, including education and fees.
Constant monitoring and full verification checks on all reviews to eliminate false reports.
Full transparency – all reviewers are contacted so advisers/firms can’t cherry pick which reviews are included.

For more detailed information about VouchedFor’s criteria for advisers, you can view its 2023’s Top Rated Firms Guide.

What does this mean for advisers?

Here at TFS we do everything we can to help you succeed. Balancing your desire to choose when and where you work, and providing full admin and business growth support whey you need, we believe we have created the perfect environment for advisers of all levels to succeed.

You can read some of the amazing testimonials our advisers received here. As you will see, such feedback not only serves as a powerful marketing tool for your growth, it also provides very real evidence of the huge difference you as an adviser can make to your customers’ lives and wellbeing.

If you would like to learn more about joining us here at TFS, simply get in touch for an informal chat about what we can to help you take your next step forward as an adviser.

Call us on 0113 239 0011 or email at joinus@tenet.co.uk

A week to go - you can't afford to delay on Consumer Duty

Mon, 24 Oct 2022 15:22:59 +0000

Warren Vickers, MD of Tenet Compliance Services warns advisers risk missing the FCA's 31st October deadline for completing their Consumer Duty implementation plans. Advisers need to have a robust plan in place and a gap analysis is the best first step to get them there.

Read Warren's article, published in International Adviser for his top tips on what advisers can do to get ahead of the game and meet the deadline.

Read the article

Tenet Shortlisted for Best Network at Money Marketing Awards

Fri, 01 Jul 2022 07:32:25 +0000

We’re incredibly proud to announce that Tenet Network Services has been shortlisted for the best network at the Money Marketing Awards 2022, highlighting our dedication to providing members and their clients with financial peace of mind. These awards recognise the very best advisers and support providers the sector has to offer, and we’re thrilled to be

one of them.

So, what’s led to Tenet appearing in the best network shortlist? Let’s have a look at just some of our key highlights from this year:

We’ve invested millions in new technology and improvements over the past couple of years, such as a new dedicated online CPD portal, a personal finance portal, and further integrated and developed Intelliflo (IO) with our own proprietary technology.
Dedicated to nurturing the next generation of advisers, we revamped our mentoring schemes enabling our members to nurture their own and helping qualified advisers achieve competent adviser status (CAS).
We launched a free recruitment service to members that covers both advisers and non-advising support staff.
We introduced an online helpdesk and ticketing system that has slashed response times and resulted in an average 94% positive rating feedback from members.
We’ve continued to use our network focus groups to understand the ‘real world’ day-to-day implications policy and support changes have on our advisers.

From whole-of-market panels, to market-leading technology, we ensure advisers have everything independent wealth and mortgage advisers need to provide their clients with quality financial advice.

We can’t wait to attend the awards on September 29th, and we’re sure you’ll join us in wishing our team the very best of luck.

Take a look at our other awards

Webinar: How to Identify Financial Vulnerability in Clients

Fri, 18 Mar 2022 14:26:35 +0000

This February saw Tenet Compliance Services and Comentis take to the floor for a deep dive into the vulnerability landscape and key trends facing advisers in the year ahead.

The FCA now estimates as many as one in two adults are at risk of financial vulnerability – a staggering 27.7 million UK adults – so the issue is clearly not going away anytime soon. Dealing with vulnerable clients is nothing new for most advisers but defining and identifying who is vulnerable remains a pressing challenge, one further complicated by the wide-reaching impact of the pandemic.

Joined by over 40 Tenet Compliance Services clients, Nick Watson from Tenet Compliance Services, and Tim Farmer and Jonathan Barrett from Comentis, sat down for a fireside chat to get to grips with the key issues faced by advisers, the challenges around vulnerability and the new tech solutions shaking up the landscape.

The regulator’s position on vulnerability

Kicking off the discussion, Nick Watson, Regulatory Consultant at Tenet Compliance Services, provided an overview of the FCA’s position on vulnerability. He detailed the regulator’s current guidelines, what it sees as the key drivers of vulnerability, such as health, life events, resilience, and capacity, and highlighted its expectations for advisers going forward.

In particular, Nick underlined some key actions for advisers. This included the ability to understand the needs of their target market, ensuring staff have the right skills to recognise and respond to the needs of vulnerable customers, and having the means to respond to customer needs across product design, customer service provision and communications. Finally, he spoke of the need for monitoring and assessing advisers to ensure they are meeting and responding to the needs of vulnerable customers and making improvements where this isn’t happening.

Identifying vulnerable clients and finding solutions

Following this, Tim Farmer, Co-Founder and Clinical Director at Comentis, looked at how advisers can identify vulnerability in a client and some practical solutions for then dealing with it. Tim opened by explaining the difference between resilience and capacity, two of the more complex key drivers of vulnerability. He then went on to explore why advisers often miss vulnerability traits in clients, highlighting issues such as cognitive bias, as well as the spectrum of unique vulnerabilities to look for – from easy to spot to well-hidden traits.

Drawing upon the example of a client grieving, Tim also highlighted a number of practical next steps that advisers can take in responding to a client identified as vulnerable.

Comentis and technology as a solution

Closing the session, Jonathan Barrett, Co-founder and CEO at Comentis, spoke about the company’s Financial Vulnerability Cognitive Assessment solution, which is available to directly authorised advisers in partnership with Tenet. He explained how it allows advisers to proactively identify vulnerable clients and apply interventions in a timely and effective manner.

Acknowledging the added burden of responsibility that the FCA is putting on advisers around vulnerability, Jonathan described how Comentis employs a clinical approach to vulnerability, with the aim of injecting some black and white certainty into a still grey and nuanced issue. He showed how tech can also help with the recording of interventions and outcomes with vulnerable clients, as well as future proofing firms against regulatory reporting requirements.

Watch the full webinar on demand:

Tenet Event: Take your advice career to the next level

Thu, 24 Feb 2022 12:12:28 +0000

FREE event to give you confidence in your next career move

There's a whole world of opportunities for financial and mortgage advisers out there. Be confident in taking the next step in your career armed with all the facts.

Following nibbles, drinks and networking, we'll talk you through your options, including:

How to expand your skills and employability by becoming an employed whole of market adviser
How to set up your own business, but remain under the secure umbrella of an established brand
The exciting world of running your own business and how to navigate compliance

You'll get chance to talk to mortgage brokers and financial advisers who've already made the leap into self-employment and independent/whole of market advice and from the people who've helped them make their career a success.

If you can't make it on the day, you can book a confidential 121 with us instead - simply book here.

We'll also be running a prize draw, every attendee has the chance to win a £500 holiday voucher. Bring another adviser along and we'll double your prize draw entries.

Visit the events site and book your place

Tenet shortlisted for Best Network at the PA awards 2022

Wed, 23 Feb 2022 17:29:46 +0000

Tenet Network Services has been shortlisted for the Professional Adviser awards 2022. Last year, Tenet successfully took home the title.

So, what's led to Tenet appearing in the Best Network shortlist? Let's have a look at just some of the key highlights of 2021:

We successfully released digital enhancements to our service such as online helpdesks and ticketing systems. This has allowed us to reduce our response times significantly, in some cases eight-fold and resulting in consistently positive feedback from members.
We've introduced an online portal for recording all CPD, with an interactive interface featuring a progress dashboard, integrated CPD logging, and alerts and reminders with links to assessments.
Answering member calls for support with complex cases, our research hub has seen a 3-fold increase in demand, providing specialist support in areas including maximising pension contributions, achieving lifetime allowance, extracting cash from businesses.
We've introduced new measures to enhance our protection against upcoming regulatory change. This has included tightening membership criteria for both new and existing members. This is all part of our strategy of future-proofing the network for heightened regulatory scrutiny.
Finding the next generation of advisers is difficult but vital to growth. We launched our recruitment offering, giving members two free recruitment campaigns annually, and subsided services thereafter – saving members a combined c.£180,000 over the past six months.

In 2022, there's even more coming down the track - just watch this space!

Steve Jones, the recently appointed Managing Director of Tenet Network Services said: "I'm hugely proud that we've been shortlisted in this esteemed award category. The people behind the scenes here at Tenet work incredibly hard and I'm so pleased it's being recognised, not only by the members as usual, but also in this public way too. We've even more service enhancements to be released this year, which I cannot wait to tell the membership all about."

Impressed? Find out how to join

Tenet Compliance Services shortlisted for Best Support Service for Advisers at the PA awards 2022

Tue, 22 Feb 2022 19:39:53 +0000

Warren Vickers, MD of Tenet Compliance Services said: "It's fantastic for the efforts of the team to be recognised in this way. We know we offer an award-winning service with a exceptional range of solutions for advisers, but being shortlisted demonstrates that we truly are market-leading. We're really looking forward to celebrating our success at the awards dinner - fingers crossed for the win!"

In 2021, Tenet Network Services won Best Network at the Professional Adviser awards.

Supporting local families this Christmas

Thu, 16 Dec 2021 13:25:17 +0000

Colleagues here at Tenet have completed a festive seasonal push with local charity Zarach to provide food and gifts to local families in financial difficulty this Christmas.

Between 30 November and 15 December, Tenet employees volunteered at the charity’s pop-up shop at Bridge Community Church, Leeds, to ensure families in need received extra support for the Christmas period. Chief Executive Mark Scanlon also joined the team during the pop-up shop’s final push yesterday.

Zarach is based in Leeds and partners with local schools to deliver beds and other essentials to children and families in financial difficulty. In a seasonal drive, the charity has been asking schools to nominate parents they feel will struggle financially this Christmas, who are then invited to visit the charity’s ‘CHRIMSHOP’ 2021.

Last year, over 700 people were provided with food and more than 2,000 gifts, with the hope of donating even more this year and giving parents in financial difficulty the additional choice over which gifts they’d like to receive. Every family will also receive a quality food hamper, with each parent also given a gift-wrapped box full of grown-up goodies.

Mark Scanlon, Chief Executive at Tenet, said:“We are very proud to be helping Zarach with the incredible work it does for families in Leeds. The festive period often brings with it additional spending pressures and unexpected costs, so I’ve been heartened by the kindness and dedication shown by everyone involved and seen first-hand the important difference they are making to people’s lives. All of us at Tenet feel very humbled to be supporting such a kind-hearted and important local charity and are delighted to be helping spread some Christmas cheer and community spirit.”

Kieran Malko, Charity Manager at Zarach, said: “We are so grateful for the ongoing support of Tenet who have chosen Zarach as their Charity of the Year. They have generously provided donations, fundraising and volunteering to help us give Every Head a Bed. This Christmas, the team is giving their valuable time to help children and families in Leeds that need it the most by supporting our CHRIMSHOP appeal. A huge ‘thank you’ to everyone at Tenet.”

Please help us to continue to support this valuable charity using the QR code below:

Donate to Zarach using this QR code!

Tenet Voted Intermediaries Network of the Year

Wed, 24 Nov 2021 10:16:13 +0000

Tenet is proud to announce it has been voted Intermediaries Network of the Year by banking services provider Kent Reliance. Highlighting Tenet’s professionalism and engagement, the judges cited continued investment in the education and upskilling of appointed representatives, embracing of specialist lending and close relations with their sales and processing teams as reasons for the win.

Speaking after the announcement, Mark Scanlon, Chief Executive at Tenet, said, “All of us at Tenet take great pride in the support we provide, and so are delighted that our hard work and commitment to appointed representatives has been recognised in this way”.

This award comes at the end of a successful 2021 for Tenet, with the network winning Best Network of the Year at the Professional Adviser Awards.

Check out our other awards

Tenet eyes growth with appointment of regional business manager

Tue, 23 Nov 2021 09:58:44 +0000

Paul will draw on his extensive expertise and be responsible for introducing advisers and firms to Tenet Network Services, ensuring they get the correct level of support and assisting them through the on-boarding process.

Warren Vickers, Managing Director at Tenet, said:

“Paul has a firm understanding of what businesses and their clients need to thrive, so we are delighted to be welcoming him as our new Regional Business Manager. His longstanding professionalism and commitment to helping advisers reach their potential fit absolutely with Tenet’s aim of giving clients the tools and support they need to operate with confidence and peace of mind. We look forward to working with him as we continue on our exciting growth journey.”

Paul Day, Regional Business Manager at Tenet Network Services, said:

“I’ve known Tenet for many years and can safely say it has always been one of the most trusted partners to advisers in the marketplace. I can’t wait to support businesses and financial advisers with such a strong proposition and safe pair of hands behind them.”